Deliveries & Refund Policy

UK DELIVERIES

Please contact us directly at sales@theantiqueswarehouse.co.uk for shipping details & costs. Please provide your full address & postcode and the item’s description & reference code, so we can advise. We aim to post smaller items to UK destinations asap & usually within 2 working days of payment.

For larger pieces of furniture, we can get a competitive quote for you & a mutually convenient delivery date can be arranged. Payment for postage can be taken over the phone. We recommend you arrange this with us before completing purchase. Items will be posted asap & usually within 3-5 working days.

Our preference is for customers to collect items wherever possible from us here at The Antiques Warehouse during opening hours. We kindly request that furniture that is being collected from us is arranged as soon as possible & preferably within 7 days after purchase.

INTERNATIONAL DELIVERIES

For smaller items, please contact us before purchasing so that we can obtain a shipping quote. Small items will be posted asap & usually within 3-5 working days.

For larger items (furniture etc), we can advise on a suitable courier/shipping company. The customer will be responsible for making arrangements directly with the shipping company (including shipping costs) & we will liaise with you/them to arrange collection of item/s from us here at The Antiques Warehouse. We kindly request that furniture purchased on-line be collected within 7- 10 working days by the packing/shipping company. We cannot hold your item here in storage without extra fees being incurred.

RETURNS

Should you wish to return an item, please contact us by email to sales@theantiqueswarehouse.co.uk as soon as possible in the first instance, & within 14 days of receipt. Do not post your item back to us until you have a returns code. Cost of returns falls with the buyer and tracking & insurance to cover the cost of the item is required – we cannot guarantee receipt of items sent to us. Shipping costs incurred are non-refundable. Please where possible, use the same packaging as the item was sent in – returns must be received back within 30 days of receipt. The item will be inspected upon receipt & will be only be refunded in full if it is returned to us in the same condition it was sent to you, with no damage or parts missing, unless specified in the A/F (as found) description and within the stated time frame: Any flaws or damage have been listed ‘A/F’ within the item’s description.

In the unlikely event that your item arrives broken in transit, you must contact us within 7 days of receipt.

To return your item:

1. Email sales@theantiqueswarehouse.co.uk to request a refund & obtain a returns code.

2. Return your item (using tracking & appropriate insurance) to: The Antiques Warehouse, St. George’s Road, Runfold, Farnham, Surrey. GU9 9HR

3. Include a signed letter, stating the reason for your return & a copy of your receipt.

The Antiques Warehouse
St. George’s Road
Runfold
Farnham
Surrey. GU9 9HR

How to find us

01252 317590
info@theantiqueswarehouse.co.uk

Images/Photography by Hilary & Rachel Burroughs ©2021
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